How to create a KHelp TT (KHelp or Email)1. TT through KHelp the first thing you do is to go to https://koykan.ecodica.eu and create a log in with your email and create a password. After this you will come to a screen that has a toolbar at the top which you will find and click on KHelp. Once you are here you will have a list of the name of the bucket owners and their responsibility. You then choose which topic or bucket you are requesting and click on it. This will open a separate window for you to create your TT. Fields to Fill in when creating the TT through the system- Task: choose from the drop down menu on the most relevant option. - Priority: Service Level Agreements (SLA) are 1) Urgent in 2hrs 2) High in 1.5 working days 3) Med in 3 working days and 4) Low in 6 working days. - Name & Email: will be automatically filled in as you are logged into the system or sending an email with your personal email. - Subject: provide the reason for the creation of the TT. - Description: fill in the details of your request to provide context to the bucket owner. - Attachment: upload documents that are relevant to the request. 2. TT by email you begin by choosing the bucket owner and selecting the email address to send it to. The Email list of bucket owners can be found below in a separate section. Then you need to fill in the field Subject, this provides the reason you are creating the TT. The next thing is in the text of your email please provide the Description, where you are asked to provide details of your request to provide context to the bucket owner.
Bucket Owner Name & Email Address (Link)
All tickets related to:
- Emergency interventions
- Operational support
- Repairman works